We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
Job Overview
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ground Support Equipment (GSE) Training Coordinator Intern in our GSE Department. The primary responsibility of this position is to support the development, coordination, administration, and continuous improvement of GSE manuals and training programs across Piedmont’s GSE network. This role provides hands-on exposure to aviation operations, training program administration, equipment management, data analysis, and process improvement initiatives. Working directly with the GSE Training Coordinator, the intern will assist with training documentation, manuals administration, equipment shipping dimensions, training material development, reporting, and field support activities. This position plays an important role in ensuring front-line employees receive timely, accurate, and compliant GSE training by helping support operational safety, efficiency, and regulatory compliance throughout the organization. This position will report to the GSE Training Coordinator.
Essential Duties:
Assist with the administration and coordination of GSE training programs
Assist with training records and tracking systems
Develop, update, and organize training presentations, manuals, job aids, and instructional materials as needed
Analyze training completion metrics and prepare reports for leadership review
Assist with training event planning, scheduling, and logistics
Support American Regional website with data entry, maintenance, and reporting
Assist with documenting standard operating procedures and process improvements
Perform audits of training records to ensure accuracy and compliance
Participate in GSE projects involving equipment deployment, maintenance programs, and operational readiness initiatives
Collaborate with Operations, Safety, Maintenance, and Training teams on special projects and assignments
Travel occasionally to stations or training events as needed
Job Qualifications and Competencies:
Currently pursuing an associate or bachelor’s degree in Aviation Management, Business Administration, Technical Education, Industrial Technology, Engineering, Operations Management, or another related field
Strong organizational and administrative skills
Excellent written and verbal communication abilities
Ability to manage multiple projects and deadlines simultaneously
Strong analytical and problem-solving capabilities
Ability to maintain accurate records and documentation
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams)
Ability to work independently and within a team environment
Strong attention to detail and commitment to accuracy
Ability to learn technical concepts related to ground support equipment and aviation operations
Demonstrates initiative and accountability
Shows a willingness to learn and take ownership of assigned projects
Displays professionalism when interacting with team members and stakeholders
Ability to Identify process improvement opportunities
Uses data and analytical thinking to support decision-making
Able to assist in resolving administrative and operational training challenges
Able to meet deadlines with minimal supervision
Ability to maintain organized project and record-keeping systems
Preferred Qualifications:
Prior internship, work-study, or leadership experience in aviation, transportation, logistics, maintenance, or operations
Experience creating training materials or instructional content
Familiarity with Learning Management Systems (LMS)
Experience with Power BI, data visualization, or reporting tools
Working knowledge of aviation ground operations or ground support equipment
Strong presentation and public speaking skills
Dean’s List, academic honors, or merit-based scholarship recognition
Coursework in training and development, adult learning, project management, aviation safety, technical writing, and/or data analytics
Occupational Safety and Health Administration (OSHA), safety, or project management certifications
Participation in aviation, engineering, or business-related student organizations
Work Environment:
Standard office environment, use of computers and other office equipment
Flexible schedule based on business and academic requirements
Occasional exposure to airport ramp, maintenance shop, and warehouse environments, including varying weather conditions and elevated noise levels
May require occasional travel to support training events and operational initiatives
Must wear required Personal Protective Equipment (PPE) when accessing operational areas
Physical Requirements:
Occasional lifting up to 25lbs
Must be able to sit, stand, walk, and use a computer for extended periods of time.
The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Minimum 18 years of age.
Interns receive travel privileges on the American Airlines network.
Starting Rate:
$16.93/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
