Reports to the Director, Laboratory Services and/or Medical Director. The Phlebotomist collects and processes patient specimens; orders tests in the laboratory information system; processes mail; communicates results and files reports. The Phlebotomist is the laboratory’s ambassador, providing important one-on-one patient care in the process of producing laboratory results.
• Willing to work extra when someone is sick, on vacation or at a meeting. Flexible about work assignments; accepts daily assignment willingly, positively and with a determination to do the best possible job for the patient and the hospital. • Reviews policy and procedure changes when posted. Documents review in a timely manner. • Participates in performance improvement and continuous quality improvement (QAI) activities. • Understands and follow the procedure for critical values and documents reporting of critical results correctly. • Performs venipuncture and capillary collection according to the policies and procedures. Collects specimens efficiently and within acceptable time frame with a minimal number of re-sticks due to missed veins. Correctly labels all specimens drawn. Understands and follows the policy for labeling blood bank specimens and when to use blood bank armbands. Is attentive, pleasant and courteous to patients. • Attends staff meetings and reviews all staff meeting minutes. • Assumes responsibility for documenting education requirements. • Receives and processes specimens. Verifies specimens are properly labeled. Knows procedure to follow if a specimen is received that is not labeled correctly or unacceptable for test(s) ordered. • Positively identifies patient according to policy before drawing blood. • Understands specimen requirements before collecting specimens. Collects correct tube(s) for testing ordered. Correctly handles specimens that have special requirements. • Reviews written orders for proper documentation. Contacts office when additional information is needed. • Successfully and appropriately utilizes the Meditech medical Necessity program. Understands how to find appropriate diagnosis codes and correctly administers ABN when required. • Orders laboratory testing in the Meditech correctly. Performs double check of order entry with other staff members. • Instructs patient in proper collection of specimens(s). • Knows the location of supplies and reagents. Ensures that supplies are available and notifies appropriate personnel when low. • Documents the receipt of supplies and rotates stock appropriately. Dates and initials supplies when opened. • Sendout – Duties & Responsibilities • Understands procedures and policies. Knows where to find needed information using resources available. Processes sent out specimens according to the policies and procedures. • Know the location of supplies and reagents. Ensures that supplies are available and notifies appropriate personnel when low. • Results testing in the Meditech electronically and manually. Distributes reports to correct location when required. Maintains required laboratory records.
Competencies and skills:
* Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
* Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one’s behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
* Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization’s benefit.
* Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences’ level.
* Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
* No previous experience required.
* High School Diploma/General Educational Development (GED)
* Potential exposure to diseases or infections.
* Potential exposure to hazardous materials.
* Potential exposure to noxious odors.
* Work with computers, typing, reading or writing.
* Work beyond the regularly scheduled hours.
* Lifting, moving and loading 30 to 50 pounds.
* Continuous standing.
* Continuous walking.
Equal Opportunity EmploymentWe are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status